Delivery & Returns

Delivery

All prams, cots and all other furniture over 10 kgs CANT BE DELIVERED unless it is local delivery.

Once your order has been processed, Country Kids will dispatch your items within 3-10 working days. If we are unable to send your items due to circumstances out of our control you will be notified via email or phone asap. Delivery of goods usually takes between 2 and 10 working days, depending on where it is being sent.
Customers must ensure that they provide the correct delivery address. Country Kids will not be responsible for lost items due to supply of incorrect address.
We do not call prior to delivery.
We do not deliver outside of Australia

We will only send tracking if requested, WRITE IN NOTES: tracking

Returns

It is the customers responsibility to retain the receipt for proof of purchase.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, containing all accessories and manuals. You must also have the original receipt for the purchase.

Several types of goods are exempt from being returned.
Additional non-returnable items:

Gift cards
Downloadable software products, cameras
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, unleash stated

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is also a chance that the account department isn't in that day.
Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@countrykids.net.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, as mention by law.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@countrykids.net.au and send your item to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350.

Gifts

FREE GIFT WRAPPING. Please note down in note selection what gender and that special occasion it is for

Shipping

To return your product, you should mail your product to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Delivery & Returns

Delivery

Returns

Refunds (if applicable)

Late or missing refunds (if applicable)

Sale items (if applicable)

Exchanges (if applicable)

Gifts

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Jellycat Soft Toy - Sardine

Bbox Lunchbox - Large

Bbox Lunchbox Mini (medium)

Bbox Lunchbox- Small Snack Box

Bbox Lunch Snack Cup

Penny Scallan Backpack Bag - Large

Penny Scallan Backpack Bag - Medium

Olliella - Tubbles Sensory Stones

Bbox Insulated Drink Bottle

Olliella Dinky Dinkum - Bobby Bear

Olliella Dinkum Dolls - Pea "NEW"

Tiny Love Double-sided Crib/Cot Toy

Tin Tea Set with Suitcase 15 pieces - Gold Star

Tin Tea Set - Pink and Blue

Tin Tea Set with Suitcase 15 pieces - Pink

Tin Toy Tea Set with Tray 15 pieces- Red and White Pokadot

Tin Toy Tea Set 15 Pieces with tray - Orchard Fruits

Tin Toy Tea Set 15 pieces - Pretty Birds

Cookware Play Set

Valco Baby Highchair- Aqua Blue

Childcare Highchair - White and Grey

STOKKE Tripp Trap Chair

Vtech 5" 1080 Pan & Tilt Baby Monitor #RM5764HD

BOUNCY RIDER - CATERPILLAR

Jellycat - Carissa Persian Cat

Jellycat- Amuseable Boiled Egg Chic

Jellycat - Amuseable Doughnut

Jellycat - Fuddlewuddle Ginger Cat i

Jellycat - Sensational Seafood Mussel

Jellycat 25th Anniversary - Bashful Luxe Bunny Azure - Gold Label

Jellycat Book 25th Anniversary - All Kinds of Cats

Jellycat Book - Lottie the Fairy Bunny

Green Toys 100% Recycled Plastic

Jellycat Amuseable Coffee Cup

Jellycat Fabian Frog Prince

Jellycat Otto the Sausage Dog

Jellycat Freddie the Sausage Dog

Jellycat Silver Blossom Medium Bunny

Jellycat Bunny Medium - Tulip Pink

Jellycat Bunny Medium- Truffle

Jellycat Bunny Medium - Petal

Jellycat Bunny Medium - Pink

Jellycat Bunny Medium - Silver/grey

Jellycat - Bashful Medium Viola Bunny

COCOON- MIST GLIDE RECLINER

Jellycat - Iris the Siamese Cat

Jellycat - Tumbletuft Kitten Cat

Jellycat Book - A Fantastic Day For Finnegan Frog

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