Delivery & Returns

Delivery

All prams, cots and all other furniture over 10 kgs CANT BE DELIVERED unless it is local delivery.

Once your order has been processed, Country Kids will dispatch your items within 3-10 working days. If we are unable to send your items due to circumstances out of our control you will be notified via email or phone asap. Delivery of goods usually takes between 2 and 10 working days, depending on where it is being sent.
Customers must ensure that they provide the correct delivery address. Country Kids will not be responsible for lost items due to supply of incorrect address.
We do not call prior to delivery.
We do not deliver outside of Australia

We will only send tracking if requested, WRITE IN NOTES: tracking

Returns

It is the customers responsibility to retain the receipt for proof of purchase.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, containing all accessories and manuals. You must also have the original receipt for the purchase.

Several types of goods are exempt from being returned.
Additional non-returnable items:

Gift cards
Downloadable software products, cameras
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, unleash stated

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is also a chance that the account department isn't in that day.
Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@countrykids.net.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, as mention by law.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@countrykids.net.au and send your item to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350.

Gifts

FREE GIFT WRAPPING. Please note down in note selection what gender and that special occasion it is for

Shipping

To return your product, you should mail your product to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Delivery & Returns

Delivery

Returns

Refunds (if applicable)

Late or missing refunds (if applicable)

Sale items (if applicable)

Exchanges (if applicable)

Gifts

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Jellycat- If I were a Butterfly Book

Jellycat-Fluery Sunflower

Jellycat- If I were a Koala Book

Jellycat- If I were a Seahorse Book

Kikadu- Wicker Doll Basket

Tender Leaf- Cottontail Cottage

New Classic Toy's - Grand Cafe

Kinderfeet Scooter White

Trybike- 2 in 1 Kid's Bicycle

Lukas Cot Danish By Design

Jolly Gingerbread Fred Jellycat

Otto's Snowys Christmas Jellycat Book

Leffys Christmas Gift Book Jellycat

Peg & Ball Smackeroo Wooden Toy

Bendy Caterpillar

Amuseable Teapot Jellycat

Rumpletum Elephant Jellycat

Merry Mouse's Christmas Eve Jellycat Book

Wooden Toy Fruit & Vegetable Cutting Set

Sort and Tip Wooden Truck with shapes

Ramp Racer Wooden (4 Ramps)

BIBS accessories IN STORE

Jumbo Jimmy the Elephant

Baby Walker

Adventure & Activity Blocks 133 pieces

Multi Function Music Centre

Timber Work Bench Toy

The Activity Learning Rocket

Sensory Hedgehog Toy Board Tooky Toys

Wooden Shape Sorter 12 pieces

City Road Playset Puzzle

Wooden Tell the Time Clock with Blocks

Nature Baby Blanket - Dune Orange

3 Piece Storage Basket - Living Textiles

Percy the Police Car Travel Trunki

Drift Away Portable White Noise Machine

Try Bike Steel Black

Wooden Calculator Abacus

Snuggle Buddies Teddy

Tell the Time Game

Mammoth Maths Game

Ronnie Rockhopper Penguin Jellycat

Vivacious Vegetables Broccoli Jellycat

Phil & Teds Lobster High Chair

The Wall House Dolls House

The Rose Cottage Dolla House fully furnished

Harness buddy Brown Dog

Harness Buddy Elephant

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