Delivery & Returns

Delivery

All prams, cots and all other furniture over 10 kgs CANT BE DELIVERED unless it is local delivery.

Once your order has been processed, Country Kids will dispatch your items within 3-10 working days. If we are unable to send your items due to circumstances out of our control you will be notified via email or phone asap. Delivery of goods usually takes between 2 and 10 working days, depending on where it is being sent.
Customers must ensure that they provide the correct delivery address. Country Kids will not be responsible for lost items due to supply of incorrect address.
We do not call prior to delivery.
We do not deliver outside of Australia

We will only send tracking if requested, WRITE IN NOTES: tracking

Returns

It is the customers responsibility to retain the receipt for proof of purchase.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, containing all accessories and manuals. You must also have the original receipt for the purchase.

Several types of goods are exempt from being returned.
Additional non-returnable items:

Gift cards
Downloadable software products, cameras
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, unleash stated

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is also a chance that the account department isn't in that day.
Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@countrykids.net.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, as mention by law.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@countrykids.net.au and send your item to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350.

Gifts

FREE GIFT WRAPPING. Please note down in note selection what gender and that special occasion it is for

Shipping

To return your product, you should mail your product to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Delivery & Returns

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Late or missing refunds (if applicable)

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Country Kids

London Wooden Bus - LE TOY VAN

Bouncy Rider - Pudding the Brown Dog

Jellycat - Luxe Luna Bashful Bunny Gold Label

Bigjigs Timber Dolls House Furniture

Jellycat - Vivacious Vegetable Aubergine

Clementoni Soft Clemmy Touch & Play Sensory Ball

Clementoni Soft Clemmy Touch & Play Soft Blocks Toy Baby/Infant 20 pieces

Nana Huchy - Chloe the Silver Cat

Nana Huchy - Ginger the Cat

Jellycat - Blossom Cream Bunny Comforter

Jellycat - Blossom Cream Bunny Berry

Jellycat - Farm Tails Soft Book

Jellycat - Jungly Tails Soft Book

Jellycat - Amuseable Cloud Soother

Jellycat - Derreck the Frowning Dog

Jellycat - Ewert the Sheep Dog

Jellycat - Amuseables Eggetha Egg & Lance the Soldier

Jellycat - Dorit the Duckling

Jellycat Book- I Were A Kitten

Jellycat - Amuseable Marin Chocolate Milkshake

Jellycat - Brumbly the Bear

Jellycat - Bartholomew Bear Medium

Tooky Toys - Nesting Boxes Dinasour

Indigo Jamm - Loxhill Dolls High Chair

Jellystone Balloon Colour Sorter - Bright

Djeco Timber Flora Dressing Table

Discoveroo Wooden Milestone Blocks

Sammy the Pull Along Snail Large Interactive Soft Toy

Nana Huchy - Aiden the Angora Goat

Jellycat - Bartholomew Heartthrob Bear

Jellycat - Amuseable Storm Cloud

Jellycat Beige Bunny Large

Jellycat - Key ring/Bag Chalm Blossom Beige Bunny

ZAZU - Danny Peek-a-boo Plush Flapping Ear Toy

Playground - Zippy Sensory Toy

Jellystone - Glo Pals Light Up Cubes

Done by Deer - Activity Spiral

Jellycat Baby - 'Gold Lable' Bashful Luxe Willow Bunny Soother

Nana Huchy - Buddy the Dog Beige

Jellycat - Blossom Beige Bunny Small 'petal'

Jellycat - Blossom Silver Bunny Small Bloom

Jellycat - Bashful Beige Bunny Backpack

Jellycat - Tumblefuft Mouse

Jellycat - Hugg McSnugg 'Valentine's Day Edition'

Jellycat - Beige Bunny Small

Jellycat - Mummy Loves Me Crinkly Book

Jellycat - Gordy Guinea Pig

Jellycat - Really Big Octopus Maya

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