Delivery & Returns

Delivery

All prams, cots and all other furniture over 10 kgs CANT BE DELIVERED unless it is local delivery.

Once your order has been processed, Country Kids will dispatch your items within 3-10 working days. If we are unable to send your items due to circumstances out of our control you will be notified via email or phone asap. Delivery of goods usually takes between 2 and 10 working days, depending on where it is being sent.
Customers must ensure that they provide the correct delivery address. Country Kids will not be responsible for lost items due to supply of incorrect address.
We do not call prior to delivery.
We do not deliver outside of Australia

We will only send tracking if requested, WRITE IN NOTES: tracking

Returns

It is the customers responsibility to retain the receipt for proof of purchase.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, containing all accessories and manuals. You must also have the original receipt for the purchase.

Several types of goods are exempt from being returned.
Additional non-returnable items:

Gift cards
Downloadable software products, cameras
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, unleash stated

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is also a chance that the account department isn't in that day.
Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@countrykids.net.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, as mention by law.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@countrykids.net.au and send your item to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350.

Gifts

FREE GIFT WRAPPING. Please note down in note selection what gender and that special occasion it is for

Shipping

To return your product, you should mail your product to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Delivery & Returns

Delivery

Returns

Refunds (if applicable)

Late or missing refunds (if applicable)

Sale items (if applicable)

Exchanges (if applicable)

Gifts

Shipping

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Country Kids

Troll- Sun Birch Wood Chest of Drawers

Jellycat- Bunny Extra Large Jumbo Beige Classic

Grotime- Bella Changer

Owlet Cam

Living Textiles- Smart-Dri Mattress Protector - Bassinet

Living Textiles- Smart-Dri Mattress Protector-Large Cot

Miniland Doll- Latin Girl 38cm

Safe-n-Sound- Unity Infant Carrier

Bedrock by Charlie Bear

Spades the Dragon - Charlie Bear

Boulder the Gentle Giant - Charlie Bear

Jellycat Book - All Kinds of Grumpy

Baby Keepsake Book - Forest Friends Sage (3rd Edition)

Love N Care Bath Stand

Aqua Scale Baby Bath

Playmat & Gym -Welcome to the World Blue Under Water

Playmat & Gym - Welcome to the World Pink Flowers

Playmat & Gym - Welcome to the World Elephant and Co

Playmat & Gym - Welcome to the World Duckling Cream

COCOON - Vibe Dresser Sandstone Wood

Sapphire Sue - Charlie Bear

Topaz Blu - Charlie Bear

Amethyst Boo - Charlie Bear

Emerald Lou - Charlie Bear

Ruby Roo - Charlie Bear

ErgoPouch - Drifthome Baby Monitor Taupe

12 Pack Fleecy Cotton Nappies

12 Pack Terry Towelling Nappies

Harrell Dresser/Change Table and Storage by Muma&Pupas

Harrell Nursery Cot/Toddler Bed by Muma&Pupas

Folding Activity Cube by Muma&Pupas

Colourful Activity Triangle by Muma&Pupas

Tummy Time Roll - Welcome To The World Elephant by Muma&Pupas

Tummy Time Roll - Welcome to the World Blue by Muma&Pupas

Tummy Time Roll - Welcome to the World Pink by Muma&Pupas

Hugo the Dashing Duck - Nana Huchy

Clawdia the Crab - Nana Huchy

Paulo the Penguin - Nana Huchy

Craig the Crayfish - Nana Huchy

COCOON Vibe Cot, Sofa & Toddler Bed

Cloud Musical Mobile - Welcome to the World Duckling by Muma&Papas

Musical mobile - Born to be Wild hanging by Muma&Pupas

Musical mobile - hanging strawberries by Muma&Pupas

Jellycat - Peanut Penguin Keyring/Bag Charm

Jellycat - Bartholomew Bear Daffodil

4-in-1 Convertible Luxury Footmuff – Ditsy Floral

Oioi Carry All Nappy Bag - Puffy Quilt

Jellycat Blushkin Blossom Luxe Bunny Keychain/Bagcharm

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