Delivery & Returns

Delivery

All prams, cots and all other furniture over 10 kgs CANT BE DELIVERED unless it is local delivery.

Once your order has been processed, Country Kids will dispatch your items within 3-10 working days. If we are unable to send your items due to circumstances out of our control you will be notified via email or phone asap. Delivery of goods usually takes between 2 and 10 working days, depending on where it is being sent.
Customers must ensure that they provide the correct delivery address. Country Kids will not be responsible for lost items due to supply of incorrect address.
We do not call prior to delivery.
We do not deliver outside of Australia

We will only send tracking if requested, WRITE IN NOTES: tracking

Returns

It is the customers responsibility to retain the receipt for proof of purchase.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, containing all accessories and manuals. You must also have the original receipt for the purchase.

Several types of goods are exempt from being returned.
Additional non-returnable items:

Gift cards
Downloadable software products, cameras
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, unleash stated

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is also a chance that the account department isn't in that day.
Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@countrykids.net.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, as mention by law.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@countrykids.net.au and send your item to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350.

Gifts

FREE GIFT WRAPPING. Please note down in note selection what gender and that special occasion it is for

Shipping

To return your product, you should mail your product to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

+Collections

+Types

Britax Safe and Sound B-Compaq Lux Car Seat - Moonstone

$629.00 $699.00

Collections: All, Capsules and Car Seats, Country Kids, On Sale, Safe-n-Sound

Life in the country means plenty of adventures, and the B-Compaq is ready for every one of them.

Compact, safe and beautifully designed, this clever car seat fits perfectly in smaller cars, utes and family vehicles, giving you more room without losing any peace of mind.

Built with a protective shell and a space saving footprint, B-Compaq keeps your little one snug and secure while making life easier for growing families. Whether it’s a quick trip to town or a weekend road trip, you’ll love how simple it is to install, adjust and use every day.

And for families who care about comfort, style and sustainability, the LUX Collection takes it up a notch, crafted with soft recycled fabrics, including seawool, that are gentle on your child’s skin and kind to the planet.

Because country life deserves products that work hard, look great and keep your kids safe and comfy every step of the way.

Suitable for newborn to 4 years apparently

Compact Design: Perfect for small cars with smaller rear-seating space, saving space without compromising comfort.

Protective Shell: The enclosed shell design provides enhanced shielding to ensure the child is contained within the protective elements of the child seat.

Advanced Side Impact Cushion Technology (SICT): Our deployable safety system uses crumple zone technology to reduce energy during a side impact, maximising protection while maintaining space inside the vehicle.

Rearward Facing Level Indicator: A built-in visual guide helps ensure the correct rearward-facing installation angle. The indicator remains fully or partially visible when positioned within the optimal range.

Easy Adjust Headrest: Adjust the headrest height from the front of the seat without uninstalling. This allows easy, on-the-go adjustments as your child grows.

Ventilation Zones: Strategically placed in both the interior and exterior of the seat, ventilation zones promote airflow to keep your child cooler and more comfortable in rearward-facing mode.

Comfort without Compromise: A generously sized seat with soft trim padding and a cushioned insert provides long-lasting comfort without sacrificing safety or support.

ISOFIX Installation: ISOFLEX™ connectors allow for installation to vehicles with ISOFIX low anchorages. Makes setup simple and secure, ensuring a correct fit and safer journey every time.

Magnetic Harness Holders: Keeps harness straps out of the way for easier entry and exit, making buckling up quicker and less stressful.

Recline Positions: Choose between recline or upright modes in toddler stage for added comfort on every trip.